Customer Support • Entry-Level

Who you are

You are passionate about providing exceptional customer service and have a strong desire to help small businesses thrive. You understand the challenges faced by local merchants and are committed to ensuring they receive the highest level of support. You thrive in a collaborative environment and are eager to contribute to a team that values diversity and inclusion.

You possess excellent communication skills and can effectively engage with merchants to understand their needs and provide tailored solutions. You are adaptable and can handle various customer inquiries with professionalism and empathy. Your attention to detail ensures that you accurately document interactions and follow up as needed.

What you'll do

As a Customer Support Specialist at Teya, you will play a crucial role in shaping the merchant experience. You will be responsible for responding to customer inquiries, resolving issues, and providing guidance on using Teya's tools and services. Your goal is to ensure that merchants feel supported and valued throughout their journey with Teya.

You will collaborate closely with other team members to identify common challenges faced by merchants and contribute to improving processes and support materials. Your insights will help shape the future of customer support at Teya, ensuring that we continuously enhance our service offerings.

What we offer

At Teya, you will be part of a high-energy and connected culture that values continuous learning and professional development. We offer comprehensive benefits and a supportive community that is proud to serve our mission of empowering small businesses. Join us in making a difference and be part of a team that is dedicated to creating a level playing field for local merchants.