Full Stack Engineer • Senior

Who you are

You have 5+ years of experience in software engineering, particularly in building full-stack applications that leverage modern frameworks and technologies. Your expertise includes working with microservices architecture, and you have a solid understanding of both frontend and backend development. You are familiar with AI technologies and have experience implementing solutions that enhance user interactions through automation.

You possess strong problem-solving skills and can analyze complex customer interactions to improve automated systems. Your background includes working with natural language processing models, and you understand how to create user-friendly interfaces that facilitate seamless communication. You thrive in collaborative environments and are eager to contribute to a team that values innovation and customer satisfaction.

Desirable

Experience with Generative AI models is a plus, as is familiarity with dialog management frameworks. You have a passion for creating empathetic and human-like interactions in automated systems, and you are committed to ensuring compliance with business policies while delivering exceptional customer support.

What you'll do

In this role, you will be responsible for developing and maintaining scalable platforms that support Uber's customer service operations. You will lead the design and implementation of automated conversational assistants, ensuring they meet the needs of millions of users. Your work will involve collaborating with cross-functional teams to integrate AI technologies into existing systems, enhancing the overall customer experience.

You will take ownership of customer-facing platforms, focusing on reliability and performance. Your responsibilities will include coding, testing, and deploying new features, as well as monitoring system performance and making improvements as necessary. You will also mentor junior engineers, sharing your knowledge and expertise to help them grow in their roles.

What we offer

Uber provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge technologies and contribute to projects that have a significant impact on customer interactions. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in shaping the future of customer support through AI-driven solutions.