Backend Engineer • Senior

Who you are

You have 5+ years of experience in backend engineering, particularly in building scalable and reliable systems. Your expertise includes developing chatbots and working with natural language processing technologies, which allows you to create engaging user experiences. You are familiar with generative AI models and understand how to leverage them to enhance conversational interfaces. Your strong problem-solving skills enable you to tackle complex challenges in real-time customer interactions, ensuring that the solutions you build are both effective and user-friendly.

You possess a solid foundation in programming languages such as Java and Python, which you have used to implement robust backend services. Your experience with dialog management frameworks and AI technologies positions you well to lead projects that involve migrating traditional NLP-based chatbots to advanced generative AI systems. You thrive in collaborative environments and are eager to work closely with cross-functional teams to deliver innovative solutions that meet customer needs.

What you'll do

In this role, you will be responsible for designing and implementing scalable chatbots that enhance the customer support experience at Uber. You will lead the development of customer-facing chatbots, ensuring they meet conversational requirements and provide timely responses to user inquiries. Your work will involve integrating large language model prompts with Uber's assistant-building platforms, allowing for more personalized and empathetic interactions.

You will also oversee the migration of existing NLP-based chatbots to generative AI models, ensuring a seamless transition that maintains high standards of customer service. Collaborating with product managers, designers, and other engineers, you will contribute to the overall strategy for chatbot development, focusing on improving user engagement and satisfaction.

Your role will require you to stay updated on the latest advancements in AI and machine learning, applying this knowledge to enhance the capabilities of Uber's chatbots. You will participate in code reviews and mentor junior engineers, fostering a culture of continuous learning and improvement within the team.

What we offer

Uber provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge technologies that impact millions of customers worldwide. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer interactions through advanced AI solutions.