It Support • Mid-Level

Who you are

You have a strong customer service intuition and thrive in high-performance environments — your ability to work collaboratively with diverse teams sets you apart. With a solid background in IT support, you are ready to tackle escalated tickets and mentor junior team members. You possess an advanced understanding of key IT systems such as Google, Okta, Box, and Active Directory, which enables you to contribute effectively to global tech services initiatives. Your project management experience allows you to influence change across organizations, ensuring that service desk procedures and policies are implemented successfully.

You are a proactive problem solver who consistently demonstrates a positive demeanor in customer interactions — your ability to analyze service desk data for trends and areas for improvement is a key asset. You understand the importance of documentation, both internal and external, and take responsibility for maintaining it. Your collaborative spirit and technical expertise make you an invaluable member of the team, ready to support and lead in a fast-paced environment.

What you'll do

In this role, you will resolve escalated tickets and complete manager-assigned projects, ensuring that customer service remains a top priority. You will be a contributor on global tech services and service desk initiatives, working cross-organizationally to enhance procedures and policies. As an escalation point for L1 and L2 support, you will guide junior team members and help them develop their skills. Your responsibilities will include analyzing service desk data to identify support trends and areas for improvement, as well as ensuring that team procurement follows logistics guidelines.

You will also be responsible for maintaining comprehensive documentation that supports both internal processes and external communications. Your role will require you to collaborate with various teams, fostering a culture of teamwork and shared success. By mentoring junior team members, you will help build a strong support team that can effectively address the needs of Uber's diverse user base. Your contributions will play a crucial role in shaping the future of Uber's service desk operations.

What we offer

At Uber, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a high-performance culture that encourages you to push boundaries and achieve excellence. Join us in building a global transportation marketplace that impacts millions of lives every day.