Machine Learning Engineer • Mid-Level

Who you are

You have a strong background in machine learning and software engineering, with experience in building scalable systems that handle high volumes of interactions. Your expertise in GenAI technologies allows you to push the boundaries of customer service automation, ensuring that solutions are both innovative and reliable. You thrive in collaborative environments and are eager to experiment with new tools and methodologies to enhance performance.

You possess a deep understanding of agent architecture, including planning and execution loops, long-term memory, and policy enforcement. Your ability to design systems that prioritize safety and compliance is crucial in maintaining brand integrity during customer interactions. You are comfortable working with large datasets and have experience in developing evaluation metrics that drive continuous improvement.

What you'll do

In this role, you will work on the architecture of autonomous support agents, focusing on agentic planning and execution loops. You will design and implement production systems capable of managing millions of conversations while adhering to strict service level objectives. Your responsibilities will include creating graceful degradation strategies and safety guardrails to ensure compliance and customer satisfaction.

You will advance retrieval and reasoning capabilities by building next-generation pipelines that enable agents to search across various knowledge sources and apply policy-driven tools. Establishing effective evaluation rubrics and conducting safety tests will be essential to your role, as you integrate these processes into CI/CD and experimentation platforms.

Collaboration with cross-functional teams will be key, as you work closely with product managers, designers, and other engineers to deliver high-quality solutions. You will also mentor junior engineers, sharing your knowledge and fostering a culture of learning and innovation within the team.

What we offer

Uber provides a dynamic work environment where you can make a significant impact on customer service through cutting-edge technology. You will have the opportunity to work with a talented team dedicated to pushing the limits of AI and machine learning. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will enjoy competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, creativity, and a commitment to excellence, making it an exciting place to advance your career in machine learning and AI.