Program Manager • Mid-Level

Who you are

You are a detail-oriented professional with experience in program management, particularly in customer support processes. You possess exceptional written and verbal communication skills, allowing you to effectively engage with stakeholders and team members. Your time-management skills enable you to balance long-term priorities with immediate needs, ensuring that operations run smoothly and efficiently. You thrive in environments where continuous improvement is key, and you are adept at identifying and resolving customer issues swiftly and accurately.

You have a strong understanding of social media interactions and escalations, which is crucial for driving improvements in the SORT and ECR programs. Your analytical mindset allows you to dive deep into data, identifying trends and insights that can enhance the customer experience. You are comfortable working with regional leaders to implement operational updates and ensure that programs are aligned with global standards.

What you'll do

In this role, you will be responsible for overseeing the operations of the SORT and ECR programs, focusing on continuous improvement initiatives. You will identify customer issues and work to enhance the existing customer experience through research and insights. Your role will involve owning reporting for the ECR and SORT lines of business, collaborating closely with support team leads and vendor managers to generate actionable insights.

You will analyze data on a weekly basis to check for trends and help improve support processes. Your ability to communicate effectively with stakeholders will be essential as you implement global operational updates. You will play a critical role in ensuring that the programs run efficiently, directly influencing the customer experience and contributing to the overall success of Uber's customer support initiatives.

What we offer

Uber provides a dynamic work environment where you can make a significant impact on customer support processes. You will have the opportunity to work with a talented team dedicated to continuous improvement and operational excellence. The company values your contributions and encourages you to apply even if your experience doesn't match every requirement. Join us in shaping the future of customer support at Uber.