Program Manager • Mid-Level

Who you are

You have a strong background in program management with a focus on customer experience and technology enablement. Your experience includes identifying operational gaps and implementing tech solutions that enhance service quality and optimize performance. You are skilled in leveraging data and insights to drive decision-making and improve processes.

You possess excellent communication skills, enabling you to develop and deliver clear executive communications that summarize complex information effectively. You are adept at mapping customer journeys to uncover friction points and design interventions that improve overall satisfaction. Your ability to work cross-functionally with various teams, including Ops, Product, and Global CommOps, is a key strength.

What you'll do

In this role, you will drive continuous improvement initiatives by embedding innovation and ensuring tech enablement of internal teams. You will own and refine key customer experience policies, ensuring consistency and operational scalability across Spanish-speaking Latin America. Your responsibilities will include defining, monitoring, and communicating key CX performance indicators, connecting results to business impact and improvement opportunities.

You will support the regional implementation of Generative AI-powered solutions that enhance efficiency and improve agent performance. By leveraging data and voice of the customer insights, you will identify pain points, prioritize initiatives, and propose scalable solutions that elevate customer satisfaction. Your role will involve collaborating with various stakeholders to design and implement tech-related solutions that reduce defects and enhance service quality.

What we offer

At Uber, you will be part of a dynamic team that values innovation and operational excellence. We offer a collaborative work environment where your contributions will directly impact the customer experience across Latin America. You will have opportunities for professional growth and development, working with cutting-edge technologies and methodologies.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to deliver smarter, faster, and more seamless experiences for our customers.