About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Senior Program Manager for their Tech team to lead localization operations and client delivery across multilingual AI services. You'll optimize processes and strengthen client relationships while collaborating with various teams. This role requires strong operational management skills.
Job Description
Who you are
You have 5+ years of experience in program management, particularly in operations and delivery within tech environments. Your background includes leading localization operations and managing client relationships effectively. You possess a strong understanding of optimizing processes and workflows to enhance quality and efficiency.
You are skilled in collaborating cross-functionally with various teams, including Localization, Machine Learning, Development, and Sales. Your ability to drive operational excellence and monitor key performance metrics is essential for success in this role. You are adept at using internal tools and resources to streamline workflows and improve service delivery.
What you'll do
In this role, you will lead end-to-end operations for translation, transcription, and transliteration projects, ensuring that all services are delivered with high quality and efficiency. You will define and execute operational strategies that align with Uber AI Solutions' goals, focusing on scalability and cost-effectiveness. Building and maintaining strong client relationships will be a key part of your responsibilities, ensuring delivery excellence and client satisfaction.
You will collaborate closely with various teams to identify opportunities for process improvements and automation. Monitoring key performance metrics such as quality, cost, and turnaround time will be crucial, as you will lead continuous improvement initiatives to enhance service delivery. Your leadership will be central to delivering world-class multilingual AI services, enabling seamless global communication for Uber's clients.
What we offer
Uber offers a dynamic work environment where you can make a significant impact on the localization and AI services landscape. You will have the opportunity to work with a talented team dedicated to operational excellence and innovation. Competitive compensation and benefits are part of the package, along with opportunities for professional growth and development within the company.
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