Staff Engineer • Senior

Who you are

You have extensive experience in machine learning and AI, particularly in developing and deploying generative models. Your background includes working with large language models (LLMs) and you are familiar with agentic architectures that enhance customer service capabilities. You possess a strong bias for action and creativity, enabling you to leverage GenAI tools effectively to drive innovation and experimentation in your projects.

You are skilled in architecting complex systems that require end-to-end solutions, including agentic planning and execution loops. Your expertise allows you to create robust architectures that ensure compliant and on-brand conversations, enhancing user experience and operational efficiency. You understand the importance of reliability and cost efficiency in deploying AI solutions at scale.

What you'll do

In this role, you will own the architecture of an autonomous support agent, focusing on agentic planning and execution loops, long-term memory, and knowledge routing. You will advance retrieval and reasoning capabilities by building next-generation pipelines that allow the agent to search across various knowledge sources and apply policy-driven tools. Your work will involve establishing evaluation metrics that matter, including offline rubrics and safety tests, ensuring that the agent's performance meets high standards.

You will collaborate closely with product, design, and operations teams to drive automation at scale, aligning policies and coverage to enhance the customer support experience. Your contributions will be pivotal in pushing the boundaries of generative AI in customer service, ensuring that the solutions you develop are not only innovative but also practical and effective in real-world applications.

What we offer

Uber provides a dynamic work environment where you can thrive and make a significant impact. You will have the opportunity to work with cutting-edge technologies and be part of a team that values creativity and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better solutions. Join us in transforming customer support through advanced AI technologies.