Customer Operations • Lead

Who you are

You have experience in customer service and are passionate about helping others. You thrive in a collaborative environment and enjoy engaging with customers to resolve their concerns. Your communication skills are top-notch, allowing you to articulate solutions clearly and effectively. You are detail-oriented and can manage multiple tasks while maintaining a focus on customer satisfaction. You understand the importance of financial products and are committed to supporting customers in their financial journeys.

What you'll do

As a Collections Team Lead, you will be responsible for answering incoming customer calls and emails regarding billing issues, service questions, and general concerns. You will provide guidance and support to your team, ensuring that they have the resources they need to assist customers effectively. You will collaborate with management to identify areas for improvement in customer service processes and implement strategies to enhance the customer experience. Your role will involve training new team members and sharing best practices to foster a culture of excellence in customer service.

What we offer

At Upgrade, we offer a collaborative and inclusive culture where your contributions are valued. You will have the opportunity to work with a team that is dedicated to improving customers' financial well-being. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a better financial future for millions of people.