Customer Support • Senior

Who you are

You have a strong background in customer support, with experience in handling complaints and resolving issues effectively. Your communication skills are top-notch, allowing you to empathize with customers and provide clear solutions. You understand the importance of customer satisfaction and are motivated by making a positive impact on people's financial journeys.

You thrive in a digital-first environment and are comfortable working remotely while maintaining strong connections with your team. You are adaptable and open to feedback, always looking for ways to improve processes and enhance the customer experience.

What you'll do

As a Senior Complaints Specialist at Upstart, you will be responsible for managing customer complaints and ensuring timely resolutions. You will collaborate with various teams to identify root causes of issues and implement solutions that enhance customer satisfaction. Your role will involve analyzing complaint trends and providing insights to improve our services.

You will also play a key role in training and mentoring junior team members, sharing your expertise in customer support best practices. Your contributions will help shape the customer support strategy and ensure that Upstart continues to provide exceptional service to its users.

What we offer

At Upstart, we offer a flexible work environment that allows you to thrive, whether you choose to work from home or collaborate in person. We are committed to fostering a culture of inclusivity and innovation, where every voice is heard and valued. Join us in our mission to reshape access to credit and make a meaningful difference in the lives of millions.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team.