Account Manager • Senior

Who you are

You have a strong background in account management, particularly within the life sciences or SaaS industries — your experience has equipped you with the skills to manage large, strategic accounts effectively. You understand the importance of customer satisfaction and have a proven track record of developing long-term growth plans that drive adoption of software solutions.

Your ability to build and maintain relationships with key stakeholders is exceptional — you thrive in environments where collaboration is key, and you are adept at navigating complex organizational structures to ensure customer success. You are passionate about the life sciences industry and are motivated by the opportunity to make a positive impact on patients' lives.

You possess excellent communication skills, allowing you to articulate value propositions clearly and effectively to both technical and non-technical audiences. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering results.

Desirable

Experience with Veeva Vault or similar platforms is a plus — familiarity with clinical, regulatory, or drug safety software products will give you an edge in understanding customer needs. A background in business development or sales can also enhance your ability to identify new opportunities within existing accounts.

What you'll do

As an Enterprise Account Partner at Veeva, you will be responsible for managing relationships with large, global strategic accounts — your role will involve developing and executing account strategies that align with customer goals and drive revenue growth. You will work closely with customers to understand their needs and challenges, ensuring that Veeva's solutions are effectively implemented and utilized.

You will collaborate with cross-functional teams, including product management and customer success, to ensure that customer feedback is incorporated into product development and that customers receive the support they need to succeed. Your insights will help shape the future of Veeva's offerings, making a significant impact on the company's growth trajectory.

You will also be accountable for tracking account performance metrics and reporting on progress to internal stakeholders — your analytical skills will be crucial in identifying trends and opportunities for improvement. You will play a key role in driving customer satisfaction and loyalty, ensuring that Veeva remains a trusted partner in the life sciences industry.

What we offer

Veeva Systems is committed to fostering a flexible work environment that supports your work-life balance — as a Work Anywhere company, you can choose to work from home or in the office, depending on what suits you best. We value our employees and are dedicated to their success, offering opportunities for professional growth and development.

You will be part of a mission-driven organization that is making a positive impact on the life sciences industry — your work will contribute to bringing therapies to patients faster, and you will be surrounded by a team of passionate individuals who share your commitment to customer success and innovation.