Account Manager • Senior

Who you are

You have a strong background in account management, particularly within the life sciences industry, and possess the ability to build and maintain exceptional customer relationships. Your experience includes developing long-term growth plans that drive adoption of software solutions, ensuring customer satisfaction, and achieving revenue targets. You understand the complexities of working with large, global accounts and can navigate the challenges that come with them. You are a strategic thinker who can align customer needs with business objectives, and you thrive in a collaborative environment where you partner closely with customers and internal teams.

You are committed to the values of doing the right thing, ensuring customer success, and fostering employee success. You have a proven track record of driving results and are passionate about making a positive impact in the life sciences industry. Your communication skills are top-notch, allowing you to articulate value propositions effectively and engage stakeholders at all levels. You are adaptable and open to working in a hybrid environment, balancing remote work with in-office collaboration.

What you'll do

As a Senior Account Manager at Veeva Systems, you will be accountable for managing relationships with large, strategic accounts globally. Your primary responsibility will be to ensure exceptional customer satisfaction while driving revenue growth through the adoption of Veeva's Clinical, Regulatory, and Drug Safety software products. You will partner closely with customers to understand their needs and develop tailored growth plans that extend the reach of the Veeva Vault platform. You will work collaboratively with cross-functional teams, including product development and customer success, to deliver solutions that meet customer requirements and enhance their experience with Veeva.

You will also be responsible for identifying opportunities for upselling and cross-selling within your accounts, leveraging your industry expertise to provide insights that drive value for customers. Regularly engaging with customers to gather feedback and assess satisfaction levels will be crucial in your role. You will represent the voice of the customer internally, advocating for their needs and ensuring that Veeva continues to deliver on its promise of customer success.

What we offer

Veeva Systems offers a dynamic work environment where you can thrive in your ideal setting, whether that be from home or in the office. As a mission-driven organization, we are committed to making a positive impact on our customers, employees, and communities. You will be part of a fast-growing SaaS company that values innovation and collaboration, providing you with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.