Technical Program Manager • Mid-Level

Who you are

You have a strong background in managing technical programs, ideally within the SaaS or life sciences industry. Your experience includes collaborating with cross-functional teams to drive initiatives that enhance operational efficiency and customer satisfaction. You possess excellent communication skills, enabling you to effectively engage with stakeholders at all levels. You are detail-oriented and have a knack for problem-solving, ensuring that projects are delivered on time and meet quality standards.

You understand the importance of customer support in a SaaS environment and are passionate about improving processes and tools that enhance the customer experience. You thrive in a collaborative environment and enjoy working with engineering, services, and support teams to implement solutions that drive success. You are adaptable and can navigate the complexities of a fast-paced organization while maintaining focus on project goals.

What you'll do

As a Technical Program Manager at Veeva Systems, you will lead and manage technical programs aimed at improving the efficiency and effectiveness of our customer support operations. You will work closely with engineering, services, and support teams to identify areas for improvement and implement initiatives that enhance our support processes. Your role will involve defining project scopes, setting timelines, and ensuring that all stakeholders are aligned on objectives.

You will be responsible for tracking project progress, managing risks, and communicating updates to relevant stakeholders. Your ability to analyze data and gather insights will be crucial in driving decisions that impact customer satisfaction. You will also facilitate meetings and workshops to gather feedback and foster collaboration among teams. Your contributions will play a key role in transforming the life sciences industry by ensuring that our customers receive the best possible support.

What we offer

At Veeva Systems, we are committed to creating a positive impact on our customers, employees, and communities. We offer a flexible work environment that allows you to thrive in your ideal setting, whether that's working from home or in the office. Our mission-driven culture emphasizes values such as doing the right thing, customer success, and employee success. Join us and be part of a team that is dedicated to making a difference in the life sciences industry.