About Viacom18
Leading the way in Indian media and entertainment
Key Highlights
- Joint venture between TV18 and ViacomCBS
- Headquartered in Mumbai, Maharashtra, India
- Portfolio includes popular channels like Colors and MTV India
- 1,000 to 5,000 employees driving media innovation
Viacom18, headquartered in Mumbai, Maharashtra, is a prominent media and entertainment company formed as a joint venture between TV18 and ViacomCBS. The company operates a diverse portfolio of channels including Colors, MTV India, and Nickelodeon, reaching millions of viewers across India. With a wo...
🎁 Benefits
Viacom18 offers competitive salaries, health insurance, and a generous PTO policy. Employees also benefit from a flexible work environment and opportu...
🌟 Culture
Viacom18 fosters a culture of creativity and innovation, encouraging employees to explore new ideas in media and entertainment. The company values div...
Overview
Viacom18 is hiring a Senior Manager - CRM for JioCinema to enhance customer interactions and build a beloved customer service brand. This role requires exceptional technical and people skills to manage customer experiences effectively.
Job Description
Who you are
You have a strong background in customer service and a passion for creating exceptional customer experiences. With your technical expertise and people skills, you excel at calming irate customers and turning their experiences into positive ones. You understand the importance of building customer testimonies and driving positive emotions through every interaction. Your ability to connect with users makes you the ideal 'friend' they can rely on when using digital products.
You are committed to becoming a key player in transforming customer support into a beloved brand. Your experience in managing customer relationships equips you with the tools to ensure that every interaction contributes to this goal. You thrive in environments where you can leverage your skills to enhance customer satisfaction and loyalty.
What you'll do
In this role, you will lead initiatives to improve customer interactions and ensure that every user feels valued and supported. You will work closely with various teams to develop strategies that enhance the overall customer experience. Your responsibilities will include analyzing customer feedback, implementing best practices in customer support, and training team members to deliver outstanding service.
You will also be responsible for building and maintaining relationships with customers, ensuring their needs are met, and addressing any concerns they may have. Your goal will be to create a seamless experience that not only resolves issues but also delights customers, turning them into advocates for the brand.
What we offer
Viacom18 offers a dynamic work environment where you can make a significant impact on customer service. You will have the opportunity to work with a talented team dedicated to enhancing customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to become the most loved customer service brand.
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