Customer Support • Entry-Level

Who you are

You are a dedicated individual with a strong commitment to providing exceptional customer service. You thrive in high-pressure situations and have the ability to de-escalate conflicts effectively. Your communication skills are top-notch, allowing you to interact with a diverse range of clients and staff members. You understand the importance of safety and are willing to work flexible hours to support the needs of the business. You are a team player who values collaboration and is eager to contribute to a supportive work environment.

What you'll do

As a Customer Service Operator, you will be the first point of contact for staff at participating businesses when they feel their safety is at risk. Your role involves fielding inbound calls and providing immediate support to ensure the well-being of both staff and customers. You will utilize the StaffSafe system to assess situations and guide callers through the necessary steps to de-escalate any issues. Your commitment to exceptional care will play a vital role in helping businesses resume normal operations as quickly as possible. You will work onsite at the Mt. Laurel call center, contributing to a team that operates 24/7 to provide continuous support.

What we offer

Wachter offers a supportive work environment where you can grow your career. You will have the opportunity to work part-time hours, with shifts available on Thursday, Friday, Saturday, and Sunday. The company values its employees and is committed to fostering a family-like atmosphere. You will receive training to ensure you are well-prepared to handle emergency situations and provide the best support possible. Join us and become a key member of a team that prioritizes safety and exceptional service.