Sales Support • Entry-Level

Who you are

You have a strong customer-centric approach and thrive in a collaborative environment. Your passion for design and luxury products drives you to provide exceptional service to clients. You are detail-oriented and capable of managing multiple interior design project orders from pre-order through shipping, ensuring clients receive their products on time. You understand the importance of a seamless client experience and are committed to upholding the brand's reputation for luxury service.

You are eager to learn and grow within the company, taking advantage of extensive training and career growth opportunities. Your ability to communicate effectively with both clients and team members allows you to contribute positively to the showroom's operational responsibilities. You are adaptable and can handle various tasks, including receiving and sending shipments, processing refunds, and managing inventory transfers.

What you'll do

As a Sales Support Specialist at Waterworks, you will manage the full lifecycle of client orders, working closely with the showroom sales team to ensure a smooth process from order placement to delivery. You will be responsible for providing luxury service experiences, addressing client inquiries, and ensuring that all orders are fulfilled accurately and on time. Your role will involve coordinating with various departments to facilitate inventory management and operational tasks, contributing to the overall efficiency of the showroom.

You will assist in maintaining the showroom's aesthetic and operational standards, ensuring that products are displayed beautifully and that the environment reflects the brand's commitment to exceptional design. Your attention to detail will be crucial in processing refunds and managing inventory transfers, ensuring that all transactions are handled smoothly.

What we offer

Waterworks provides a highly collaborative and creative work environment where each team member's contributions are valued. We empower our associates with extensive training and career growth opportunities, competitive salaries, and a comprehensive benefits package, including medical, dental, and vision coverage. Our generous PTO program includes vacation, personal, and sick time, along with additional perks like summer half days and volunteer days. We observe at least eight federal holidays throughout the year, plus a floating holiday for associates to use at their discretion. Join us in creating inspiring design moments and delivering exceptional service to our clients.