Team Lead • Lead

Who you are

You have a strong background in financial services and compliance, with the ability to lead a team effectively. Your experience includes handling client inquiries and ensuring adherence to regulatory requirements, which is crucial in managing significant assets. You value collaboration and are committed to creating an inclusive environment where your team can thrive. Your leadership style emphasizes humility and support, allowing your team to feel empowered to deliver extraordinary client experiences.

You possess the necessary CSI certifications and registrations, including being registered with CIRO, CSC, CPH, DFOL, OPSC, and IDSC. This expertise is essential for navigating the complexities of compliance in the financial sector. You understand the importance of risk management and are adept at overseeing compliance requirements to protect both the company and its clients.

Desirable

Experience in a fintech environment is a plus, as is familiarity with the latest technologies that enhance client interactions. You are comfortable using data to drive decisions and improve processes, ensuring that your team meets the on-demand expectations of clients. Your ability to communicate effectively with both clients and team members is key to fostering a positive and productive work environment.

What you'll do

As the Team Lead for Investment Representatives at Wealthsimple, you will be responsible for guiding your team in delivering exceptional client service. You will oversee the handling of client questions and ensure that all interactions meet compliance standards. Your leadership will be pivotal in managing the risks associated with handling hundreds of millions of dollars in assets, ensuring that your team operates within regulatory frameworks.

You will work closely with your team to develop strategies that enhance client satisfaction and streamline processes. This includes training and mentoring team members to ensure they are equipped to handle client inquiries effectively. You will also be responsible for monitoring compliance with industry regulations, making sure that your team adheres to all necessary guidelines.

In this role, you will collaborate with other departments to align client service strategies with the overall mission of Wealthsimple. You will participate in regular meetings to discuss team performance, compliance updates, and client feedback, using this information to drive continuous improvement.

What we offer

Wealthsimple is committed to fostering a culture of inclusivity and collaboration. You will have the opportunity to work with a talented team dedicated to helping clients achieve financial freedom. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Our mission is to make financial services accessible and transparent, and as a Team Lead, you will play a crucial role in achieving this goal. Join us in making a positive impact on the financial lives of our clients.