Technical Support • Entry-Level

Who you are

You thrive in fast-paced environments and are eager to deepen your technical skills while empowering customers to succeed. You have a knack for problem-solving and enjoy being the voice of the company, bridging the gap between customer goals and the platform's capabilities. You are comfortable working cross-functionally with Product, Engineering, and Customer Success teams to provide world-class service and feedback that helps improve tools and workflows. You understand the importance of trust and transparency in a remote-first company and are committed to delivering high-quality support to users.

What you'll do

As a Technical Support Associate at Webflow, you will be the first point of contact for customers seeking assistance with our platform. You will help users troubleshoot issues, provide solutions, and inspire confidence as they build and scale their online presence. Your role will involve collaborating with various teams to relay customer feedback and contribute to the continuous improvement of our services. You will also have the opportunity to deepen your technical knowledge and skills as you engage with customers and resolve their challenges. Your contributions will play a crucial role in enhancing the overall customer experience and ensuring that users can effectively utilize our platform.

What we offer

Webflow offers a remote-first work environment that emphasizes trust and creativity. You will be part of a dynamic team that values transparency and collaboration. The company is committed to empowering its employees and providing opportunities for growth and development. As a Technical Support Associate, you will have the chance to make a meaningful impact on customer satisfaction and contribute to the company's mission of building a more open and equitable web.