Technical Support • Entry-Level

Who you are

You are a proactive individual with a knack for problem-solving and a passion for technology. You thrive in a remote-first environment and are excited about the opportunity to support customers as they navigate Webflow's platform. Your communication skills are top-notch, allowing you to effectively guide users through complex issues and inspire confidence in their abilities. You are eager to learn and grow your technical skills while making a meaningful impact on customer experiences. You understand the importance of collaboration and are ready to work closely with teammates across support, product, and engineering to drive improvements based on customer feedback.

What you'll do

As a Technical Support Associate at Webflow, you will be the voice of the company for our customers, helping them solve real-world challenges and guiding them through complex problems. You will engage with users to troubleshoot issues, uncover new workflows, and empower them to launch their next big idea. Every interaction will be an opportunity for you to make a lasting impact, whether it’s through providing technical assistance or sharing insights that enhance the customer experience. You will collaborate with various teams to share feedback that drives product improvements and celebrate the successes that come from helping thousands of people build on the web. Your role will require you to work on weekends, ensuring that our customers receive the support they need when they need it most.

What we offer

Webflow offers a remote-first work environment built on trust and transparency, allowing you to work from anywhere in Australia. You will be part of a creative and dynamic team that values quality and craftsmanship in everything we do. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in our mission to empower teams to design, launch, and optimize for the web without barriers.