About WebFX
Digital marketing solutions that drive revenue growth
Key Highlights
- Generated over $3B in revenue for clients in 5 years
- Serves 1,000+ brands with custom marketing strategies
- Plans to hire 300 employees by 2026
- Awarded #1 Best Place to Work in PA for 8 years
WebFX, headquartered in Midtown Harrisburg, PA, is a leading digital marketing agency that has generated over $3 billion in revenue for more than 1,000 US brands over the past five years. Founded in 1995, WebFX specializes in custom digital marketing strategies, including SEO, PPC, and social media ...
🎁 Benefits
WebFX offers a flexible schedule allowing employees to start their day between 8 and 10 am, a generous PTO policy, and a 401K plan with a 50% company ...
🌟 Culture
WebFX is committed to making a positive impact through its FXBuilds program, which has improved over 5,000 lives globally. The company fosters a cultu...
Customer Success • Junior
Overview
WebFX is hiring a Junior Customer Success Specialist to serve as a trusted advisor to key stakeholders within a high-value customer portfolio. You'll focus on client onboarding, product adoption, and retention strategies. This role is ideal for someone looking to grow in the customer success field.
Job Description
Who you are
You are a motivated individual eager to start your career in customer success. You have a strong desire to help clients maximize their investment in our products and services. You understand the importance of customer satisfaction and are committed to being the voice of the customer within the organization. You thrive in a collaborative environment and are excited to work with a diverse team to drive business growth for our clients.
You possess excellent communication skills, allowing you to effectively engage with clients and understand their unique business needs. You are detail-oriented and have a knack for problem-solving, which helps you identify upsell opportunities and improve customer retention. You are passionate about providing world-class service and are eager to learn and grow in your role.
What you'll do
As a Junior Customer Success Specialist, you will be responsible for onboarding new clients and ensuring they have a smooth transition to using our products. You will work closely with clients to increase product adoption and user engagement, focusing on their specific needs and goals. Your role will involve regular check-ins with clients to assess their satisfaction and address any concerns they may have.
You will also identify opportunities for upselling additional services that can benefit your clients and help them achieve their business objectives. By understanding the unique challenges faced by each client, you will be able to provide tailored solutions that enhance their experience with our products. Your efforts will contribute to the overall success of our clients and the growth of WebFX.
What we offer
WebFX offers a competitive compensation package that is commensurate with experience, including both base and incentive pay. We are committed to fostering a supportive and inclusive work environment where you can thrive. As part of our team, you will have access to merit-based promotional opportunities and the chance to grow your career within a rapidly expanding company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at WebFX.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success
WebFX is hiring a Jr. Customer Success Analyst (Data Focus) to support client relations and data analysis. You'll work with marketing data and client reports to drive business growth. This entry-level position requires a Bachelor's degree and customer service experience.
Marketing Operations
WebFX is seeking a Jr. Marketing Sales Strategist to support sales and digital marketing initiatives. You'll engage with customers and utilize analytical skills to drive results. This entry-level position is based in Harrisburg, PA.
Sales Development Representative
WebFX is hiring a Jr. Inside Sales Strategist to join their team in Harrisburg, PA. You'll be responsible for driving business growth through digital marketing solutions. This entry-level position is ideal for candidates with a background in marketing or communications.
Customer Success Manager
Uber is hiring a Junior Customer Success Manager to support merchants and internal account teams with onboarding and operational tasks. You'll utilize skills in SQL and data analysis to enhance account performance. This role requires at least 3 years of experience in B2B operations.
Digital Marketer
WebFX is hiring a Jr. Paid Search Specialist to support digital marketing efforts for mid-size businesses. You'll work with Google Ads and Google Analytics, and basic HTML knowledge is a plus. This entry-level position offers a salary of $47,000 - $50,000.