Strategy & Operations • Lead

Who you are

You have a strong background in operations and strategy, with a proven track record of developing and executing successful operational frameworks. Your analytical skills allow you to apply rigorous analysis to operational data, surfacing insights that drive quality and scalability across teams. You are a bold, forward-thinking problem solver who thrives in a fast-paced environment and is passionate about redefining e-commerce.

You possess excellent leadership skills, capable of guiding teams and setting priorities to ensure high-quality delivery for users. Your experience in vendor management and operations will enable you to effectively deploy managers and specialists to drive outcomes. You understand the importance of community in commerce and are excited about the opportunity to blend shopping and entertainment.

What you'll do

In this role, you will develop and execute strategies that support Whatnot’s growth across post-purchase operations. You will focus on scaling the vendor footprint to enhance customer experience and address Trust & Risk-related issues. Your responsibilities will include leading the strategy for the Operations vendor framework, deploying managers and specialists to drive outcomes, and ensuring high-quality delivery for Whatnot’s users. You will apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team.

What we offer

Whatnot offers a dynamic work environment where innovation is encouraged and values are anchored in community and collaboration. As part of a rapidly growing marketplace, you will have the opportunity to shape the future of online commerce. We provide a supportive culture that values diverse experiences and skills, ensuring that our work is better and our company culture is improved through inclusivity. Join us as we enable anyone to turn their passion into a business and bring people together through commerce.