About WHOOP
Unlocking human performance through health tracking
Key Highlights
- Headquartered in West Fens, Boston, MA
- Over 1,000 employees and $404.8 million in funding
- Unique subscription model for ongoing health data access
- Holistic health tracking including sleep and recovery metrics
WHOOP is a leading provider of wearable health and fitness devices, headquartered in West Fens, Boston, MA. With over 1,000 employees and $404.8 million in funding from investors like Accel and NextView Ventures, WHOOP focuses on optimizing human performance through continuous monitoring of recovery...
🎁 Benefits
WHOOP offers a flexible vacation policy, 18 weeks of paid parental leave, and a $500 annual wellness stipend. Employees also receive stock options, a ...
🌟 Culture
WHOOP fosters a culture centered around health optimization and data-driven insights. Their holistic approach to performance tracking, including metri...
Overview
WHOOP is hiring a Program Specialist in Membership Services to lead the execution of programs that enhance member experiences. You'll collaborate across departments to ensure customer-centric decisions. This role requires strong organizational and communication skills.
Job Description
Who you are
You have a strong background in program management and a passion for enhancing customer experiences — your ability to navigate cross-functional teams ensures that every decision is made with the customer at the forefront. You thrive in collaborative environments, leveraging data to inform your strategies and drive results. Your experience in marketing, product, or finance equips you with a well-rounded perspective on how to architect support programs that resonate with members. You are detail-oriented and possess excellent communication skills, allowing you to articulate complex ideas clearly and effectively.
Desirable
Experience in a membership or subscription-based business model is a plus — you understand the nuances of member engagement and retention. Familiarity with data analysis tools will help you leverage insights to shape program roadmaps. A background in health and wellness can also be beneficial, aligning with WHOOP's mission to unlock human performance.
What you'll do
As a Program Specialist, you will lead the execution of innovative programs designed to enhance member satisfaction and operational efficiency. You will work closely with the Program Team Manager to develop strategies that align with WHOOP's mission and goals. Your role will involve collaborating with various departments, including Marketing, Product, and Finance, to ensure that member needs are anticipated and met. You will manage systems that facilitate seamless member experiences, ensuring that every touchpoint is a catalyst for progress. Additionally, you will analyze data to inform program development and adjustments, ensuring that WHOOP remains at the forefront of member engagement.
What we offer
At WHOOP, you will be part of a mission-driven team dedicated to improving health and performance. We offer a collaborative work environment where your contributions will directly impact our members' experiences. You will have opportunities for professional growth and development, as well as access to resources that support your well-being. Join us in our commitment to empowering individuals to perform at their best every day.
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