It Support • Entry-Level

Who you are

You are a motivated individual looking to kickstart your career in IT support. You have a foundational understanding of Windows and macOS, which allows you to assist users effectively. Familiarity with collaboration tools like Slack and productivity applications such as Microsoft Office Suite and Google Workspace is essential for your role. You possess a basic understanding of networking concepts, including TCP/IP and DNS, which will help you troubleshoot connectivity issues. You are eager to learn and grow in a fast-paced corporate environment, ready to take on challenges and provide excellent customer service.

What you'll do

As an IT Service Desk Intern at Xometry, you will provide first-level technical support to end-users through various channels, including Slack, Freshdesk, and in-person interactions. Your responsibilities will include troubleshooting hardware issues related to laptops, desktops, and peripherals, as well as assisting with software installation and configuration. You will help resolve account lockouts, password resets, and access requests, ensuring that users have the necessary access to perform their jobs. Additionally, you will support basic network connectivity and VPN issues, contributing to the overall efficiency of the IT department.

You will play a vital role in the IT equipment lifecycle, assisting with the setup, deployment, and configuration of new devices. Your involvement in the new hire onboarding and employee offboarding processes will be crucial in maintaining a smooth transition for staff. You will also contribute to creating and maintaining technical documentation and knowledge base articles, which will serve as valuable resources for both current and future team members. Collaboration with the IT Service Desk and IT Engineering teams on various projects will provide you with insights into the broader IT operations at Xometry.

What we offer

At Xometry, you will gain hands-on experience in a supportive environment that encourages learning and growth. You will have the opportunity to work alongside experienced IT professionals who are dedicated to helping you develop your skills. This internship will provide you with a solid foundation in IT support, preparing you for future career opportunities in the technology field. We value your contributions and are committed to fostering a culture of collaboration and innovation. Join us and be part of a team that powers the industries of today and tomorrow.