It Support • Entry-Level

Who you are

You have a strong foundation in technology support, ideally with 1+ years of experience in a similar role. Your A+ Certification is preferred, showcasing your commitment to the IT field. You are technology savvy and possess excellent keyboarding skills, which enable you to efficiently log and manage technical issues. Your troubleshooting abilities allow you to resolve common technical problems effectively, ensuring a smooth experience for users.

You excel in customer service, acting as the primary contact for incoming technical issues. Your communication skills help you gather required information from users, ensuring that you can log issues accurately into the ticketing system. You are naturally organized, which aids in processing common workflows and managing multiple tasks simultaneously.

What you'll do

In this role, you will provide Tier 1 technology support for a domain environment, assisting users via phone, email, remote access software, and in-person walk-ins. You will gather information for unresolved issues and escalate them to specialized groups when necessary. Your responsibilities will include implementing known solutions from the Helpdesk Support Center and processing common workflows to ensure efficient operations.

You will act as the primary customer contact for incoming technical issues, logging all relevant information into the ticketing system. Your role will involve troubleshooting various technical problems and providing timely solutions to users. You will also be responsible for escalating incidents that go beyond tier 1 support, ensuring that users receive the assistance they need.

What we offer

Zeeco offers a collaborative work environment where you can grow your skills and advance your career in IT support. You will work closely with a team of experienced professionals who are dedicated to providing exceptional service to our users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team.

Join us at our headquarters in Tulsa, OK, where you will have the opportunity to make a significant impact on our technology support operations. We provide a supportive atmosphere that fosters professional development and encourages continuous learning.