It Support • Lead

Who you are

You have experience leading IT teams and are adept at troubleshooting technical issues in a Mac environment. Your ability to communicate complex technical problems in easily understandable terms sets you apart. You can prioritize and multitask effectively, ensuring that the IT department runs smoothly and efficiently. You have a strong understanding of IT onboarding processes and are committed to providing excellent support to all employees.

What you'll do

As the Helpdesk Manager at Zefr, you will oversee a team of three high-performing IT Support Analysts. Your primary responsibility will be to support all organizations across Zefr, both local and remote. You will manage the IT onboarding process for new hires, ensuring they have the necessary tools and resources from day one. Responding to incoming tickets and walk-up requests will be a key part of your role, as will researching and implementing new projects and software to enhance the company's IT capabilities. You will also revise and revisit processes to adapt to the evolving needs of the business, ensuring that the IT department remains agile and responsive.

What we offer

At Zefr, we are committed to building a diverse team that represents a variety of backgrounds, skills, and perspectives. We encourage you to apply even if your experience doesn't match every requirement. Join us in redefining trust and transparency in social media through innovative AI-powered solutions. We offer a collaborative work environment where your contributions will directly impact the success of our organization.