About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Customer Success • Lead
Overview
Zenoti is hiring a Lead - Customer Success to build value-based relationships with clients and develop customer-focused processes. This role requires strong interpersonal skills and experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, with experience in building strong, value-based relationships with clients. You understand the importance of gathering intelligent product feedback and recommendations from customers to drive product improvements and enhance user satisfaction. Your ability to develop customer-focused processes will be key in ensuring that clients maximize the value they receive from Zenoti's solutions.
You possess excellent communication skills, allowing you to effectively engage with clients and internal teams alike. You are adept at understanding customer needs and translating them into actionable insights that can inform product development and service enhancements. Your experience in the beauty and wellness industry is a plus, as it enables you to relate to clients and understand their unique challenges.
What you'll do
In this role, you will be responsible for building and nurturing relationships with Zenoti's clients, ensuring they derive maximum value from our all-in-one cloud-based software solution. You will gather feedback from customers to inform product development and help shape the future of our offerings. Your focus will be on developing processes that enhance customer satisfaction and retention, ultimately contributing to the growth of Zenoti's client base.
You will collaborate closely with cross-functional teams, including product development and marketing, to ensure that customer insights are integrated into our strategic initiatives. Your role will involve analyzing customer data to identify trends and opportunities for improvement, as well as developing training materials and resources to support clients in using our platform effectively.
What we offer
Zenoti is committed to creating a supportive and empowering work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. As a Lead in Customer Success, you will play a crucial role in shaping the customer experience and driving the success of our clients, all while working for a company recognized as a Great Place to Work CertifiedTM for 2021-2022.
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