Technical Support • Entry-Level

Who you are

You are a dedicated individual with a passion for technology and customer service. You thrive in a fast-paced environment and enjoy helping others solve their technical issues. Your communication skills are top-notch, allowing you to explain complex concepts in a clear and concise manner. You have a strong desire to learn and grow within the technical support field, and you are eager to contribute to a team that values collaboration and innovation.

Desirable

Experience with VOIP solutions or similar technologies is a plus, but not required. A background in customer service or technical support will help you excel in this role. You are adaptable and can quickly learn new software and systems, making you a valuable asset to the Zenoti team.

What you'll do

As a Technical Support Specialist at Zenoti, you will be the first point of contact for customers seeking assistance with our VOIP solution, Hyperconnect. You will troubleshoot and resolve technical issues, ensuring that our clients can effectively use our software to manage their businesses. Your role will involve communicating with customers via phone, email, and chat, providing timely and accurate information to help them navigate any challenges they encounter.

You will work closely with the engineering and product teams to escalate issues that require further investigation, ensuring that customer feedback is incorporated into future product improvements. Your ability to empathize with customers and understand their needs will be crucial in delivering exceptional support and fostering long-term relationships.

In addition to resolving technical issues, you will also assist customers with onboarding and training, helping them to fully utilize the features of our VOIP solution. You will create and maintain documentation for common issues and solutions, contributing to our knowledge base and improving the overall customer experience.

What we offer

At Zenoti, we pride ourselves on being a great place to work, and we are committed to empowering our employees to reach their full potential. You will have the opportunity to work in a collaborative environment where your contributions are valued and recognized. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in making a difference in the beauty and wellness industry by providing top-notch support to our clients.