Technical Support • Entry-Level

Who you are

You are a dedicated individual with a strong desire to assist users in navigating technical challenges. Your passion for technology and user experience drives you to investigate issues thoroughly, ensuring that every user interaction is seamless and satisfying. You understand the importance of privacy in communication and are committed to supporting a product that prioritizes user security. You thrive in a remote work environment, demonstrating self-motivation and the ability to manage your time effectively. Your communication skills are top-notch, allowing you to convey complex technical information in an accessible manner. You are eager to learn and grow within the technical support field, embracing challenges as opportunities for development.

What you'll do

As a Technical Support Specialist at Signal, you will be the first point of contact for users seeking assistance with our mobile and desktop applications. Your role will involve troubleshooting technical issues, guiding users through solutions, and ensuring that they have a positive experience with our products. You will collaborate with the engineering team to report bugs and suggest improvements based on user feedback. Your commitment to user privacy will be paramount as you help users understand the features and functionalities of our secure communication tools. You will also contribute to the development of support documentation and resources to empower users in resolving common issues independently. Your insights will help shape the future of our product, ensuring that we continue to meet the needs of our users effectively.

What we offer

At Signal, we offer a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to work with a passionate team dedicated to making private communication accessible to everyone. We provide ongoing training and development opportunities to help you grow in your role. Our commitment to user privacy and security is reflected in our company culture, and you will play a vital role in upholding these values. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.