Customer Operations • Mid-Level

Who you are

You have experience in managing customer operations, particularly in a SaaS environment, where you've developed strategies to enhance reliability and customer satisfaction. Your background includes working closely with technical teams to ensure seamless service delivery and support. You understand the importance of operational excellence and have a proven track record of improving processes and systems to meet customer needs. You are adept at analyzing data to drive decision-making and have strong communication skills to liaise with various stakeholders.

What you'll do

In this role, you will lead the reliability operations team, focusing on providing exceptional SaaS support to clients. You will be responsible for developing and implementing operational strategies that enhance service reliability and customer satisfaction. Collaborating with engineering and product teams, you will ensure that customer feedback is integrated into product development and service improvements. You will also monitor key performance indicators to assess the effectiveness of support operations and identify areas for enhancement. Your leadership will be crucial in fostering a culture of continuous improvement within the team, ensuring that all members are equipped to deliver high-quality support.

What we offer

Zeta offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology in the banking sector, contributing to the transformation of customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of banking technology and making a significant impact in the industry.