About Zeta
The seamless neo-banking platform for modern finance
Key Highlights
- Unicorn status achieved with $430 million in funding
- Over 1000 employees driving innovation in fintech
- Headquartered in SoMa, San Francisco, CA
- Omni-Stack designed to streamline banking processes
Zeta is a full-stack, cloud-native, API-first neo-banking platform headquartered in SoMa, San Francisco. With over 1000 employees, Zeta has raised $430 million in funding, achieving Unicorn status after its $250 million Series C round led by SoftBank. Zeta's Omni-Stack simplifies the banking process...
🎁 Benefits
Zeta offers paid parental leave, flexible working hours, and work-from-home opportunities. Employees also enjoy health insurance and paid volunteer ho...
🌟 Culture
Zeta's culture is centered around innovation and efficiency, addressing the complexities of traditional banking with its seamless Omni-Stack. The comp...
Overview
Zeta is hiring a Manager for Reliability Operations to oversee daily operations and performance of their SaaS products. You'll manage a 24x7 team ensuring uninterrupted availability for customers. This role requires strong operational management skills.
Job Description
Who you are
You have a strong background in operations management, ideally within a technology or SaaS environment. Your experience includes leading teams that focus on system reliability and customer support, ensuring high standards of service delivery. You are adept at driving operational efficiencies and improving processes to enhance service availability. You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders. You are passionate about technology and understand the importance of maintaining robust systems in a fast-paced environment. You thrive in a role where you can lead a team and make a significant impact on customer satisfaction and operational success.
What you'll do
In this role, you will manage a 24x7 team of reliability associates responsible for monitoring, responding to, and resolving service issues. You will drive operational efficiencies and improve alert management processes to ensure uninterrupted service for our customers. Your responsibilities will include overseeing the daily operations of our SaaS products, ensuring they meet performance and availability standards. You will collaborate with engineering and product teams to address any reliability challenges and implement solutions that enhance system performance. You will also be responsible for upholding high standards of customer support, ensuring that your team is equipped to handle inquiries and issues effectively. Your leadership will be crucial in fostering a culture of continuous improvement and operational excellence within the team.
What we offer
At Zeta, you will be part of a dynamic team that is shaping the future of banking technology. We offer competitive compensation and opportunities for professional growth within a rapidly expanding company. You will work in an environment that values innovation and collaboration, with access to cutting-edge technology and resources. Join us in our mission to empower financial institutions and deliver seamless digital banking experiences.
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