
The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Gorgias is hiring a Senior Backend Engineer to build a unified AI agent for Conversational Commerce. You'll work on enhancing customer interactions across the entire shopping journey. This position requires significant backend engineering experience.
You have a strong background in backend engineering, with experience in building scalable systems that enhance customer interactions. You understand the importance of creating seamless and intelligent solutions that improve the shopping experience. Your expertise in integrating various services and APIs will be crucial in developing the platform that Gorgias envisions.
You are passionate about leveraging AI to transform e-commerce, and you thrive in collaborative environments where innovation is encouraged. You have a keen eye for quality and understand the nuances of creating authentic and on-brand conversations. Your ability to work with cross-functional teams will help drive the mission of Gorgias forward.
As a Senior Backend Engineer at Gorgias, you will be responsible for developing and maintaining the backend systems that power our Conversational Commerce platform. You will work closely with the Phone Team, Apps Team, and Developer Relations Team to ensure seamless integration of voice, SMS, and various e-commerce services. Your role will involve designing robust APIs, optimizing system performance, and ensuring the security and scalability of our solutions.
You will also play a key role in mentoring junior engineers and fostering a culture of collaboration and continuous improvement within the team. Your contributions will directly impact how brands engage with their customers, making shopping more personal and connected.
At Gorgias, we are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from diverse backgrounds and experiences, as we believe that diverse teams drive innovation and better decision-making. Join us in shaping the future of e-commerce and making Conversational Commerce a reality.
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