Product Support Engineer

Who you are

You have a strong technical background and are passionate about providing excellent customer support — you thrive in a fast-paced environment and enjoy solving complex problems for clients. Your experience with payment systems and APIs makes you a valuable resource for both merchants and internal teams. You are a team player who values collaboration and communication, and you understand the importance of being available to support merchants across different time zones. You are motivated by the opportunity to help businesses grow and succeed through effective payment solutions.

You have a keen understanding of web-stack technologies and industry-standard integration methods — your ability to explain technical concepts to non-technical stakeholders is one of your key strengths. You are detail-oriented and take pride in ensuring that every merchant interaction is positive and productive. You are comfortable working in a 24/7 environment and are willing to adapt your schedule to meet the needs of the business and its clients.

What you'll do

As a Technical Support Engineer at Adyen, you will be the first point of contact for our merchants, assisting them with their payment integration and operational queries. You will leverage your extensive knowledge of the Adyen platform and APIs to guide merchants through their full lifecycle, from integration to expansion. Your role will involve troubleshooting technical issues, providing solutions, and ensuring that merchants can successfully process payments. You will collaborate closely with both technical and commercial teams to deliver the best possible service to our clients.

You will be responsible for maintaining a high level of customer satisfaction by addressing merchant inquiries promptly and effectively. Your work will directly impact the merchants' ability to take payments and grow their businesses. You will also contribute to the development of internal knowledge bases and documentation to enhance the support experience for both merchants and team members. Additionally, you will participate in ongoing training and development to stay updated on the latest payment technologies and industry trends.

What we offer

Adyen offers a competitive salary range of $80,000 to $105,000 for this role, along with a comprehensive benefits package. You will work in a collaborative office environment in Chicago, where in-person teamwork is highly valued. We encourage you to apply even if your experience doesn't match every requirement — we believe in supporting our employees' growth and development. Join us at Adyen, where you can make a significant impact on the success of our merchants and the overall payment ecosystem.