The payments platform built for global growth
Adyen (AMS: ADYEN) is a leading payments platform headquartered in Amsterdam, Netherlands, focused on simplifying payment processes for merchants globally. Since its IPO in 2018, Adyen has seen its valuation soar from €7 billion to over €14 billion, raising more than €1 billion in funding. The platf...
Adyen offers a flexible work-from-home policy, paid holidays, and a global exchange program. Employees enjoy healthy lunches, a yearly trip to Amsterd...
Adyen fosters a culture of innovation and efficiency, focusing on reducing friction in payment processing. The company is known for its engineering-dr...
Adyen • San Francisco
Adyen is hiring a Technical Support Engineer to serve as the first interface with merchants globally. You'll work with the Adyen platform and APIs to ensure seamless payment integrations. This role requires strong technical knowledge and excellent communication skills.
You have a strong technical background and experience in customer support, ideally within the payments industry. You understand the complexities of payment systems and have a knack for solving technical challenges. Your communication skills are top-notch, allowing you to convey complex information clearly to both technical and non-technical stakeholders. You thrive in a fast-paced environment and enjoy collaborating with diverse teams to achieve shared goals. You are motivated by the success of your merchants and take pride in providing exceptional support. You are adaptable and can work across different time zones, contributing to a 24/7 support model.
As a Technical Support Engineer at Adyen, you will be the first point of contact for our merchants, assisting them with their payment integrations and ensuring they have the tools they need to succeed. You will leverage your knowledge of the Adyen platform and APIs to troubleshoot issues and provide solutions that enhance the merchant experience. You will collaborate closely with both technical and commercial teams to address merchant inquiries and drive improvements in our support processes. Your role will involve educating merchants on best practices for integration and helping them navigate the complexities of payment processing. You will also contribute to the development of support documentation and resources to empower merchants in their use of our platform. Your work will directly impact the ability of our merchants to take payments and grow their businesses.
At Adyen, we foster a culture of ambition and support, providing you with opportunities to grow your career. You will be part of an international team that values collaboration and shared success. We offer a competitive salary and benefits package, along with the chance to work in a dynamic environment where your contributions are recognized and valued. You will have the opportunity to tackle unique technical challenges and make a meaningful impact on our merchants' success. Join us in shaping the future of payments and be part of a company that is committed to innovation and ethical solutions.
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