Empowering data teams with seamless collaboration tools
Atlan is an active metadata platform designed for modern data teams, providing tools for data discovery, cataloging, lineage, and governance. Headquartered in New York, Atlan serves over 1,000 customers, including notable companies like Slack and Atlassian. The company has raised $62 million in fund...
Atlan offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy to support work-life balance....
Atlan fosters a remote-friendly culture that emphasizes collaboration and empowers data teams to work effectively across different locations. The comp...
Atlan • India
Atlan is hiring a Technical Support Engineer to help customers resolve complex technical challenges and ensure reliability across connectors and integrations. This role is crucial for customer success and product quality.
You have a strong background in technical support, ideally with experience in data management or integration platforms. You possess excellent problem-solving skills and can effectively communicate technical concepts to non-technical users. Your ability to debug complex issues and guide customers through technical challenges makes you a valuable asset to the team. You thrive in a collaborative environment and are eager to contribute to the success of both customers and the company. You understand the importance of customer feedback and can identify recurring issues that inform product improvements. You are adaptable and can manage multiple priorities in a fast-paced setting.
As a Technical Support Engineer at Atlan, you will be at the forefront of customer interactions, helping them navigate the complexities of our active metadata platform. You will troubleshoot and resolve technical issues related to data pipelines and API configurations, ensuring that our customers can effectively utilize our platform. Your role will involve collaborating with engineering teams to communicate product signals and contribute to ongoing improvements. You will also play a key role in shaping the support processes as Atlan scales, ensuring that we maintain high standards of customer service. Your insights will directly impact product quality and operational efficiency, making your contributions vital to the company's mission.
At Atlan, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about transforming how organizations manage their data. Join us in shaping the future of data collaboration and making a meaningful impact across industries.
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