Escalation Manager Jobs

MongoDB • Dublin

MongoDB is hiring an Escalation Manager to coordinate and drive the resolution of critical technical issues and incidents. You'll work closely with engineering, services, sales, and product management teams. This role requires strong organizational skills and the ability to manage cross-functional teams.

Kaseya • Sydney

Kaseya is hiring an Escalation Manager to own and drive the resolution of high-impact customer escalations across Australia. This role requires strong technical problem-solving skills and leadership abilities.

Degreed • United Kingdom - Remote

Degreed is seeking an Escalation Manager to bridge Support, Product, Engineering, and Implementation in resolving complex customer escalations. This role requires strong technical troubleshooting skills and excellent interpersonal communication.

Confluent • United Kingdom - Remote

Confluent is seeking an Escalation Manager to join their Global Technical Support organization. You'll be responsible for managing customer escalations and coordinating cross-functional teams to ensure timely resolutions. This role requires strong communication and organizational skills.

Saviynt • Bengaluru - Hybrid

Saviynt is seeking an Escalation Manager to drive customer satisfaction by managing escalations and collaborating with internal teams. You'll utilize Salesforce and FreshService to enhance customer experiences. This role requires experience in technical support and customer service environments.