About MongoDB
The leading developer data platform for modern applications
Key Highlights
- Headquartered in Theater District, New York, NY
- Over 1000 employees and $311.1 million in Series F funding
- Popular document-oriented database system with hundreds of millions of downloads
- Partnership with Patronus AI for automated LLM evaluation
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
🎁 Benefits
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
🌟 Culture
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
Overview
MongoDB is hiring an Escalation Manager to coordinate and drive the resolution of critical technical issues and incidents. You'll work closely with engineering, services, sales, and product management teams. This role requires strong organizational skills and the ability to manage cross-functional teams.
Job Description
Who you are
You are an organized and proactive individual with experience in incident and escalation management. You excel in fast-paced environments and have a knack for assessing business impact while mobilizing cross-functional teams to resolve critical technical issues. Your professional demeanor allows you to communicate effectively with both internal teams and external customers, ensuring transparency and timely updates regarding escalations.
You thrive in collaborative settings, working closely with engineering, services, sales, and product management teams to drive resolutions. Your ability to manage multiple priorities and maintain a clear focus on customer satisfaction sets you apart. You understand the importance of providing accurate updates to senior management and are committed to delivering exceptional service.
What you'll do
As an Escalation Manager at MongoDB, you will play a critical role within the Technical Services team. You will coordinate the resolution of technical issues and incidents, ensuring that all stakeholders are informed and engaged throughout the process. Your responsibilities will include working with various teams to assess the impact of incidents, mobilizing resources as needed, and providing timely updates to senior management.
You will be responsible for maintaining a high level of transparency with customers and partners, ensuring that they are kept informed of the status of their accounts and any active escalations. Your role will require you to be highly organized, proactive, and professional, as you navigate complex technical challenges and drive resolutions in a timely manner.
What we offer
At MongoDB, you will be part of a dynamic team that is committed to empowering innovators and transforming industries. We offer a collaborative work environment where you can grow your skills and make a meaningful impact. Join us in our mission to unleash the power of software and data, and help organizations modernize their workloads and embrace innovation.
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