It Support • Mid-Level

Who you are

You have experience in IT operations or IT service management, with a strong understanding of managing IT assets and internal systems. Your background includes hardware and software procurement, as well as contract management, ensuring that all IT resources are efficiently utilized and compliant with company policies. You thrive in a fast-paced environment and are eager to learn about new SaaS and business software, demonstrating a proactive approach to technology adoption.

Your communication skills are excellent, allowing you to collaborate effectively with team members and respond to user inquiries with ease. You have a knack for troubleshooting and providing first-level support, ensuring that user issues are resolved promptly and efficiently. Your experience in managing diverse internal systems equips you to handle the complexities of a rapidly growing organization.

Desirable

Experience working in a fast-growing company or within the IT sector is preferred. Familiarity with SaaS-based collaboration tools such as Jira, Confluence, and Slack will be beneficial. Additionally, experience with identity and access management systems like OKTA or Azure AD will set you apart as a candidate.

What you'll do

As the IT Operations Manager at 42dot, you will oversee the management and procurement of IT assets, including work devices and licenses. You will support the collection of data related to IT assets and costs, building dashboards to enhance visibility and operational efficiency. Your role will involve establishing processes for IT asset procurement and operations for overseas branches, ensuring that all contracts and procedures are in place to facilitate smooth operations.

You will be the first point of contact for user inquiries, providing troubleshooting support and ensuring that issues are addressed swiftly. Your responsibilities will also include collaborating with various teams to enhance internal site operations and improve overall IT service delivery. You will play a crucial role in maintaining a user-centric approach to IT operations, ensuring that all team members have the tools and support they need to succeed.

What we offer

At 42dot, you will be part of a forward-thinking company that is at the forefront of mobility AI solutions. We prioritize safety and user-centric technology development, offering a dynamic work environment where innovation thrives. You will have the opportunity to work with cutting-edge technologies and contribute to projects that shape the future of mobility. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.