It Support • Mid-Level

Who you are

You have several years of experience in operations or process work, particularly in a tech environment — you've navigated the complexities of internal consulting and process management, and you understand how to drive transformation effectively. Your expertise allows you to identify ownership gaps and implement solutions that enhance operational efficiency.

You excel at aligning diverse teams, including business, management, and IT operations — your ability to moderate discussions and manage expectations ensures that everyone is on the same page, fostering a collaborative environment. You are skilled at turning unclear topics into actionable packages, defining scope, priority, and timelines so that teams can move forward with clarity.

Your background in governance and decision-making processes equips you to set up simple yet effective cross-team structures — you understand the importance of prioritization and clear ownership in achieving operational goals. You are comfortable supporting planning and communication efforts, providing executive updates and budget inputs without taking over day-to-day operations.

What you'll do

In this role, you will assess the current state of IT operations, identifying processes, interfaces, and ownership gaps — your insights will guide the development of strategies to enhance operational effectiveness. You will establish governance frameworks that facilitate intake, prioritization, and decision-making across teams, ensuring that everyone understands their roles and responsibilities.

You will work closely with various stakeholders to align business objectives with IT operations — your ability to moderate discussions will help drive decisions and manage expectations effectively. You will support planning and communication efforts, contributing to executive updates and implementation plans while maintaining a focus on operational excellence.

Your role will involve transforming unclear topics into workable packages, allowing teams to start projects with defined scopes and timelines — you will ensure that all team members are equipped to execute their tasks efficiently. You will also play a key role in fostering a culture of collaboration and continuous improvement within the organization.

What we offer

Statista provides a hybrid work environment that promotes flexibility and work-life balance — you will have the opportunity to work from home while also enjoying the benefits of our modern offices in Hamburg and Berlin. We celebrate diversity and encourage a culture where everyone feels welcome and valued.

You will have access to various career and training opportunities, allowing you to grow and develop your skills in a supportive environment. Our international team fosters collaboration and social events, creating a vibrant workplace culture. Additionally, we offer subsidized urban mobility options and access to fitness and wellness programs to support your overall well-being.

Join us at Statista, where your story matters, and be part of a team that empowers people worldwide to make fact-based decisions.