About Agoda
Your gateway to amazing travel deals worldwide
Key Highlights
- Over 2 million properties listed globally
- Part of Booking Holdings, a $100B+ company
- Headquartered in Singapore with a global presence
- 1,000-5,000 employees focused on travel tech
Agoda, headquartered in Singapore, is a leading online travel agency specializing in accommodation booking. With over 2 million properties listed globally, Agoda serves millions of customers, offering competitive pricing and a user-friendly platform. The company is a subsidiary of Booking Holdings, ...
🎁 Benefits
Agoda offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from travel discounts and a...
🌟 Culture
Agoda fosters a culture focused on data-driven decision-making and customer-centric innovation. The company values diversity and encourages employees ...
Overview
Agoda is hiring a Conversational Designer to shape the behavior and quality of their AI Assistants. You'll focus on designing conversational flows and managing dialogue structures. This role requires expertise in UX design and content strategy.
Job Description
Who you are
You have a strong background in conversational design and UX, with a focus on creating engaging multi-turn experiences for AI-driven products. Your expertise lies in understanding user intents and designing flows that enhance user interactions with technology. You are not just a content writer; you are a specialist who understands the nuances of conversation and how to guide users through complex dialogues. You thrive in collaborative environments, working closely with UX designers and product teams to ensure a seamless user experience. Your ability to analyze user behavior and adapt conversational strategies accordingly sets you apart in this field. You are passionate about leveraging technology to improve user engagement and satisfaction.
What you'll do
In this role, you will design and evolve conversational flows that cater to various user travel intents, ensuring that the AI Assistants gather context effectively through dialogue. You will define the sequencing and branching of conversations, making critical decisions about pacing and depth to maintain a consistent tone throughout user journeys. Your work will directly impact how users interact with Agoda's services, enhancing their travel planning experience. You will collaborate with cross-functional teams to iterate on designs based on user feedback and analytics, ensuring that the conversational experiences are both intuitive and effective. You will also stay updated on industry trends in conversational UX, applying best practices to continuously improve the quality of interactions.
What we offer
Agoda provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and technology. The company offers competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values creativity and collaboration, allowing you to make a meaningful impact in the travel industry.
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