Customer Support • Entry-Level

Who you are

You are a dedicated individual with a strong commitment to customer service, ready to assist travelers with their inquiries and issues. Your fluency in Japanese allows you to communicate effectively with customers, ensuring they receive the best possible support. You thrive in a fast-paced environment and are adaptable to the ever-changing needs of the travel industry. You understand the importance of empathy and patience when dealing with customer concerns, and you are eager to make a positive impact on their travel experiences.

Desirable

Experience in customer service or support roles is a plus, as is familiarity with travel-related services. You are comfortable using various communication tools and technologies to assist customers efficiently. A passion for travel and understanding of different cultures will enhance your ability to connect with customers.

What you'll do

As a Customer Experience Specialist at Agoda, you will be responsible for providing exceptional support to customers around the clock. You will handle inquiries via phone, email, and chat, ensuring that each customer feels valued and understood. Your role will involve troubleshooting issues, providing information about bookings, and assisting with any travel-related questions. You will work closely with other team members to ensure a seamless customer experience and contribute to the continuous improvement of our support processes.

You will also participate in training sessions to stay updated on Agoda's services and policies, enabling you to provide accurate information to customers. Your feedback will be valuable in identifying areas for improvement in our customer support operations. You will be part of a diverse team that collaborates to enhance the overall customer experience, making travel easier and more enjoyable for everyone.

What we offer

Agoda offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will be part of a global team that values diversity and inclusion, and you will have the opportunity to learn from experienced professionals in the travel industry. We provide comprehensive training to equip you with the knowledge and tools needed to succeed in your role. Additionally, you will enjoy competitive compensation and benefits, as well as opportunities for professional development and career advancement within the company.