About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Overview
DigiCert is hiring a Customer Experience Specialist (German Speaker) to engage with customers and execute validation processes. This role requires excellent communication skills and attention to detail.
Job Description
Who you are
You are a detail-oriented individual with a strong aptitude for learning and a high level of self-motivation. Your curiosity drives you to work independently while maintaining excellent written and verbal communication skills. As a German speaker, you are comfortable engaging with customers and internal stakeholders through various communication channels. You thrive in environments where you can analyze data and identify trends, ensuring that customer interactions are handled effectively.
What you'll do
In this role, you will review incoming application forms and validate them before submitting to DigiCert's technical department. You will engage with external customers and internal stakeholders via phone, live chat, video calls, and email, ensuring that all inquiries are addressed promptly. Your responsibilities will include researching customer organizations to verify contact details online and identifying trends in customer calls to alert management. You will execute DigiCert's validation process according to internal documentation and analyze validation test data to determine if systems or processes meet the required criteria.
What we offer
DigiCert provides a supportive work environment with benefits such as a Provident Fund, Medical Aid, and Gym Reimbursement. You will have access to an Employee Assistance Program and Life Insurance, ensuring that you are well taken care of while contributing to a company that values security and trust in digital interactions.
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