About Agoda
Your gateway to amazing travel deals worldwide
Key Highlights
- Over 2 million properties listed globally
- Part of Booking Holdings, a $100B+ company
- Headquartered in Singapore with a global presence
- 1,000-5,000 employees focused on travel tech
Agoda, headquartered in Singapore, is a leading online travel agency specializing in accommodation booking. With over 2 million properties listed globally, Agoda serves millions of customers, offering competitive pricing and a user-friendly platform. The company is a subsidiary of Booking Holdings, ...
🎁 Benefits
Agoda offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from travel discounts and a...
🌟 Culture
Agoda fosters a culture focused on data-driven decision-making and customer-centric innovation. The company values diversity and encourages employees ...
Operations Manager • Senior
Agoda • Kuala Lumpur - On-Site
Overview
Agoda is hiring a Senior Associate WFM Manager - Forecasting to lead workforce management initiatives. You'll work across multiple locations including Kuala Lumpur, Gurgaon, and Pune. This position requires experience in operations management.
Job Description
Who you are
You have a strong background in workforce management and operations, ideally with experience in forecasting and analytics. Your analytical skills allow you to interpret data effectively, enabling you to make informed decisions that enhance operational efficiency. You are a collaborative team player who thrives in a diverse environment, and you understand the importance of aligning workforce strategies with business goals.
You possess excellent communication skills, allowing you to convey complex information clearly to stakeholders at all levels. Your experience in managing teams and projects equips you to lead initiatives that drive performance and improve customer satisfaction. You are adaptable and can navigate the challenges of a fast-paced environment, ensuring that your team remains focused and motivated.
What you'll do
In this role, you will oversee workforce management processes, focusing on forecasting and scheduling to optimize resource allocation. You will analyze historical data and trends to predict future staffing needs, ensuring that the customer experience remains a top priority. Collaborating with various departments, you will implement strategies that enhance operational efficiency and support business objectives.
You will lead a team of workforce management professionals, providing guidance and support to help them achieve their goals. Regularly reviewing performance metrics, you will identify areas for improvement and implement solutions that drive results. Your role will also involve presenting findings and recommendations to senior management, ensuring that workforce strategies align with overall business goals.
What we offer
Agoda offers a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of travel and making a positive impact on our customers' experiences.
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