Operations & Strategy • Senior

Who you are

You have a strong background in operations and strategy, with a focus on workforce management and forecasting. Your analytical skills allow you to interpret data effectively and make informed decisions that enhance customer experience. You thrive in a collaborative environment, working closely with cross-functional teams to achieve common goals. Your experience in the travel or hospitality industry is a plus, as it gives you insights into customer needs and operational challenges. You are adaptable and open to relocation, ready to embrace new opportunities in dynamic environments.

What you'll do

As a Senior Planner at Agoda, you will lead initiatives to optimize workforce management processes, ensuring that customer service levels are met while maintaining operational efficiency. You will analyze data to forecast demand and adjust staffing levels accordingly, collaborating with various teams to implement best practices. Your role will involve developing strategies to enhance customer satisfaction and streamline operations, contributing to Agoda's mission of connecting travelers with exceptional experiences. You will also mentor junior team members, sharing your expertise and fostering a culture of continuous improvement within the team.

What we offer

Agoda provides a vibrant work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals from around the world, contributing to a company that values creativity and ownership. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of travel and making a positive impact on our customers' experiences.