Customer Support • Entry-Level

Who you are

You are a dedicated and enthusiastic individual who is committed to providing exceptional customer support. You possess strong communication skills in both English and Mandarin, both orally and in writing. Your analytical abilities and flexibility allow you to adapt to various situations while maintaining high standards of service. You thrive in a role that requires autonomy and problem-solving skills, ensuring that you can effectively assess situations and seek resolutions for our community members.

What you'll do

As a Spécialiste, Soutien Premium, you will work on the front lines, directly interacting with customers and internal stakeholders. Your primary responsibility will be to provide comprehensive support to key community members facing issues related to their reservations, particularly in the Luxe segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users. Your role will involve evaluating situations and consistently seeking the best outcomes for our customers.

What we offer

Airbnb offers a competitive salary range of $58,000—$63,000 CAD annually, along with potential bonuses, equity, benefits, and Employee Travel Credits. You will be part of a dynamic team that values flexibility and hospitality, contributing to a culture of exceptional service and community engagement.