About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
π Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
π Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Specialist, Premium Support (Italian) to provide exceptional customer service to the Airbnb community. You'll engage with customers and internal stakeholders, ensuring complete resolution of cases. This role requires strong communication skills in both English and Italian.
Job Description
Who you are
You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of customer service. You possess strong communication skills in both English and Italian, allowing you to effectively interact with a diverse range of customers. Your analytical mindset enables you to solve problems efficiently, ensuring that every customer interaction is positive and productive. You thrive in a fast-paced environment and are passionate about fostering strong relationships with users. You understand the importance of hospitality and are eager to contribute to the Airbnb community by providing exceptional support. You are adaptable and willing to learn, ready to take on the challenges that come with a newly created role.
What you'll do
As a Specialist, Premium Support, you will be on the front line, directly interacting with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of the Airbnb community, particularly within the Luxury segment. You will take ownership of cases, ensuring complete resolution while maintaining strong relationships with users. Your role will involve analyzing customer inquiries, identifying solutions, and communicating effectively to ensure customer satisfaction. You will collaborate with various teams within Airbnb to enhance the overall customer experience and contribute to the continuous improvement of support processes. Your commitment to excellence will help shape the future of customer service at Airbnb.
What we offer
Airbnb offers a competitive salary range of $58,000 to $63,000 CAD annually for this role. You will have the opportunity to work in a dynamic environment that values innovation and customer-centricity. As part of the Airbnb team, you will be encouraged to grow your skills and advance your career while making a meaningful impact on the community. We believe in fostering a culture of inclusivity and support, ensuring that every team member feels valued and empowered to succeed. Join us in creating memorable experiences for our users and shaping the future of travel.
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