Customer Support • Senior

Who you are

You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. Your flexibility and hospitality shine through in your interactions with both customers and internal stakeholders. You possess analytical skills that help you assess cases effectively and find the right solutions for hosts and users alike. Your strong communication skills enable you to foster relationships and ensure complete resolution of issues. You thrive in an autonomous environment, taking ownership of cases and constantly seeking the best outcomes for all parties involved.

Desirable

Familiarity with CRM systems is a plus, as it allows you to navigate customer interactions efficiently. You are quick to learn new tools and adapt to changing circumstances, ensuring that you can provide the highest standards of service.

What you'll do

As a Senior Specialist, Premium Support, you will function on the front line, interacting directly with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community experiencing issues with their reservations. This includes addressing concerns specifically related to the Luxury segment. You will take ownership of cases, ensuring that each issue is resolved completely while building strong relationships with users along the way. Your role will require you to assess cases independently and look for the right solutions, demonstrating your problem-solving abilities and customer service expertise.

What we offer

Airbnb is committed to fostering an inclusive and diverse workplace. We encourage you to apply even if your experience doesn't match every requirement. Join us in making a difference in the lives of our hosts and guests, and be part of a team that values creativity and innovation. This is a full-time position based in South Korea, offering you the opportunity to contribute to a global community and make a meaningful impact.