Customer Support • Senior

Who you are

You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. You possess excellent communication skills in both English and German, allowing you to interact effectively with a diverse range of customers. Your analytical mindset enables you to assess cases thoroughly and find the right solutions for users experiencing issues with their reservations. You are flexible and hospitable, always striving to maintain the highest standards of service. Your problem-solving abilities and customer service expertise make you a valuable asset to the Airbnb community.

What you'll do

As a Senior Specialist in Premium Support, you will function on the front line, directly interacting with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, particularly those in the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users. Your role will require you to work autonomously, assessing each case and constantly seeking the best solutions to enhance customer satisfaction. You will be expected to maintain a high level of service and support, ensuring that every interaction reflects Airbnb's commitment to excellence.

What we offer

This full-time position is based in Ireland, with the possibility of relocation for the right candidate. You will be part of a dynamic team that values collaboration and innovation in customer service. The role offers a competitive salary range of €60,000—€70,000 EUR annually, along with potential bonuses, equity, benefits, and Employee Travel Credits. You will have the opportunity to grow within the company and contribute to the ongoing success of Airbnb's mission to connect guests with unique stays and experiences.