About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Engineering Manager • Lead
Overview
Airbnb is hiring an Engineering Manager for their Ambassador Routing team to lead the development of intelligent routing and agent connections. You'll focus on improving customer outcomes and operational efficiency. This role requires strong leadership skills and experience in engineering management.
Job Description
Who you are
You have a proven track record in engineering management, with experience leading teams to build scalable systems that enhance customer experiences. Your leadership style fosters collaboration and innovation, enabling your team to thrive in a dynamic environment. You understand the importance of aligning technical capabilities with business goals, ensuring that your team's work directly contributes to the overall mission of the organization.
You possess strong analytical skills, allowing you to assess complex problems and devise effective solutions. Your ability to communicate clearly and effectively with both technical and non-technical stakeholders ensures that everyone is aligned and informed. You are passionate about mentoring and developing talent within your team, helping engineers grow their skills and advance their careers.
What you'll do
As the Engineering Manager for Ambassador Routing, you will lead a team of engineers focused on building routing and decisioning capabilities that improve customer outcomes and operational efficiency. You will oversee the development of Skills Based Routing, ensuring that customer contacts are matched effectively to ambassador skills. Your role will involve enabling differentiated service experiences that tailor support pathways to customer context, ultimately enhancing quality, speed, and customer satisfaction.
You will contribute to Airbnb-wide initiatives, collaborating with cross-functional teams to ensure that routing capabilities scale with the company's expanding products and global footprint. Your leadership will be critical in driving the team's performance, setting clear objectives, and measuring success against key performance indicators. You will also be responsible for fostering a culture of continuous improvement, encouraging your team to innovate and experiment with new technologies and methodologies.
What we offer
Airbnb offers a competitive salary range of $204,000—$255,000 USD, along with potential bonuses, equity, and benefits. You will have the opportunity to work in a supportive and inclusive environment that values diversity and encourages personal and professional growth. Join us in our mission to create a world where anyone can belong anywhere, and help shape the future of travel and hospitality.
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