About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
π Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
π Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Skills & Technologies
Overview
Airbnb is hiring a Safety Appeals Associate to manage safety concerns within the community. You'll utilize strong communication and problem-solving skills to provide support. This position is based in Canada.
Job Description
Who you are
You have a strong understanding of safety concerns and are experienced in managing complex cases β you can evaluate situations holistically and identify relevant circumstances to determine outcomes effectively. Your empathetic communication style allows you to connect with individuals facing personal safety threats, domestic violence, or other serious issues. You demonstrate good judgment and quick decision-making skills, ensuring that you provide the best support possible for the community. Adaptability is one of your strengths, as you thrive in fast-paced environments and can remain calm under pressure. You possess excellent customer service expertise and are proactive, resourceful, and efficient in your approach to problem-solving. Maintaining professionalism and confidentiality is paramount in your role, and you understand the importance of these values in sensitive situations.
What you'll do
In this role, you will be responsible for managing a variety of safety concerns within the Airbnb community. This includes addressing personal safety threats, domestic violence, suicide or self-harm, child exploitation, physical assault, sexual assault, drug activity, sex work, and human trafficking. You will interact directly with customers, providing them with the necessary support and guidance. Your day-to-day tasks will involve evaluating cases, communicating with affected individuals, and making informed decisions to ensure their safety and well-being. You will also collaborate with other team members to develop strategies for improving safety measures and enhancing community support. Your role is crucial in fostering a safe environment for both hosts and guests, and you will play a key part in upholding Airbnb's commitment to community safety.
What we offer
Airbnb offers a competitive salary of $63,000 CAD annually for this full-time position. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. The company provides various benefits, including potential bonuses, equity options, and employee travel credits. You will be part of a team that is dedicated to making a positive impact in the community, and your work will directly contribute to enhancing the safety and well-being of Airbnb users across Canada.
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